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For council and housing association tenants in England

Repairs ignored? You may be able to claim.

If you've reported damp, mould, leaks or other problems and your landlord still hasn't fixed them, you may be able to make a housing disrepair claim to get the repairs done and, in some cases, compensation.

  • Free to check
  • Takes about a minute
  • No obligation

Who is your landlord?

The person or organisation you pay rent to.

Are you living in temporary accommodation?

For example a hostel, B&B or emergency housing.

What problems do you have?

Tap all that apply.

Choose at least one problem.

Have you been reporting the problems to your landlord for more than 6 months?

By phone, email, letter or in person all counts.

Have you reported or chased them in the last 3 months?

Any contact with your landlord about the problems.

Where is the property?

We'll check we can help in your area.

Enter a valid UK postcode.
Enter your house number or name.

Last step: where should we call you?

A specialist will call to talk through your situation. The call is free and there's no obligation.

Enter your first name.
Enter your surname.
Enter a UK mobile number, like 07700 900123.
Enter a valid email address.

Your details are encrypted and only shared with the solicitor we introduce you to.

We may receive a fee from the solicitor we introduce you to for passing on your details. This does not affect the fee you pay.

You don't need to use a claims management company: you can complain to your landlord, then the Housing Ombudsman, for free.

Thanks, you're all set.

Your details are with our team.

A specialist will call you within the next hour.Keep your phone close so you don't miss us.
Optional · takes 30 seconds

Add photos of the damage

Your specialist can see the problems before they call, so your call is quicker.

Clear photos of the problem, plus one of the whole room, work best.

  1. A quick call. We'll ask about the problems and how long they've been going on.
  2. We explain your options. If you may be able to claim, we'll introduce you to a specialist housing disrepair solicitor, who'll explain their fees before you agree to anything.
  3. Get your home put right. A successful claim can mean repairs and compensation.

One thing that could help your claim

Report the problems to your landlord again today, in writing if you can. Here's a message you can copy and send:

Open in email

While you wait, take clear photos of the damage and gather any letters, emails or texts with your landlord.

Sorry, we can't take your case right now

  • Free to check
  • About a minute
  • No obligation
Free to checkTakes about a minute
No obligationYou decide after the call
Call backUsually within the hour, weekdays 9am–7pm
Repairs and compensationA claim can seek both

You don't need to use a claims management company. You can complain to your landlord or housing association yourself, and if that doesn't resolve it you can refer your complaint to the Housing Ombudsman for free.

Tenant's Disrepair Claims is a trading style of First For Justice Ltd, a claims management company. We may receive a fee from the solicitor we introduce you to for passing on your details. This does not affect the fee you pay.

What counts

Problems we can help with

Your landlord has a legal duty to keep your home in good repair. If they've been told and haven't fixed it, you may have a claim.

Damp and mould

Black mould, damp walls, condensation that won't go.

Leaks

Roof, pipe or bathroom leaks and water damage.

Heating

Broken boilers, radiators or no hot water.

Electrics

Faulty wiring, sockets or lighting.

Windows and doors

Rotten frames, draughts, broken locks.

Structural

Cracks, damaged roofs, walls or floors.

Pests

Mice, rats or insects getting in.

Kitchens and bathrooms

Broken units, toilets, showers or extractor fans.
How it works

Three simple steps

Tell us what's wrong and we'll explain your options.

Check if you qualify

Answer a few quick questions. It takes about a minute and it's completely free.

Talk to a specialist

We'll call to understand your situation and explain your options, with no obligation.

We introduce you to a solicitor

If you may be able to claim, we'll pass your details to a specialist housing disrepair solicitor, who'll explain their fees before you agree to anything.

Examples

How a claim can work

Every home and every case is different. These examples show the kind of situations claims can cover.

Illustrative example

Mould in the bedrooms

A council tenant had black mould spreading across two bedrooms. They'd reported it for over a year, but the landlord only ever sent someone to paint over it.

A claim can push for the cause to be fixed and compensation for living with it.
Illustrative example

A leak that kept coming back

A housing association tenant had water coming through the kitchen ceiling every time it rained. Several reports and months later, it still wasn't sorted.

A claim can cover the repair and damage to belongings.
Illustrative example

Winter without heating

A family went weeks at a time without heating or hot water while waiting on boiler repairs that kept being put off.

A claim can account for the disruption and extra costs.

These are illustrative examples, not real clients. Outcomes depend on the facts of each case and aren't guaranteed.

Questions

Good to know

Does it cost anything?
The check and the first call are free, and you don't have to go ahead. If you decide to claim, a solicitor will usually act for you on a no win, no fee basis. If the claim is successful, the solicitor's success fee of up to 35% (incl. VAT) of your compensation and the cost of legal expenses insurance are both paid from your compensation. If the claim isn't successful, you won't pay the solicitor's fee. You have 14 days to cancel without charge; if you cancel after that, you may be charged a fee. The solicitor will explain all of this in writing before you sign anything.
How much could I get?
It depends on how serious the problems are, how long they've gone on and how they've affected you. We can't promise any amount, and not every claim results in compensation. A successful claim can also mean your landlord has to carry out the repairs.
Will claiming affect my tenancy?
Making a disrepair claim is your legal right as a tenant. If you're worried about how your landlord might react, talk it through with our specialist on the call.
Who can claim?
Tenants in England who rent from the council or a housing association, have reported the problems to their landlord, and are still waiting for them to be fixed. Tell us about your situation and we'll let you know.
Do I need photos or paperwork?
Not to start. Photos of the damage and any letters, emails or texts with your landlord help, so it's worth gathering what you can.
Do I need to use a claims management company?
No. You can complain to your landlord or housing association yourself for free. If that doesn't resolve it, you can refer your complaint to the Housing Ombudsman, also for free. If you rent privately, you can complain to your landlord or letting agent, and your local council can inspect your home and take action, for free. You don't need to use us or a solicitor to do any of this.
Need extra help?
If you have difficulty reading, hearing or speaking on the phone, or English isn't your first language, tell us on the call or ring 01792 737773 and we'll adjust how we help you.
Who are you, and how do you get paid?
Tenant's Disrepair Claims is a trading style of First For Justice Ltd, a claims management company. First For Justice Ltd is authorised and regulated by the Financial Conduct Authority (FRN: 1013306). We don't run claims ourselves: we check your situation and, if you may be able to claim, introduce you to a solicitor. We may receive a fee from the solicitor for passing on your details. This does not affect the fee you pay.

Find out if you can claim

It takes about a minute. Free to check, no obligation.

Check if I qualify
Check if I qualify